Legal

Terms of Sale

Last updated 12 November 2026

These terms apply when you buy The Complete Children’s Home Package from this website. Please read them carefully before you pay. If you have any questions, email deborahmolimo@outlook.com.

1. Who we are

The package is sold by Deborah Molimo, a sole trader (“we”, “us”, “our”). Our business address is 124 City Road, London EC1V 2NX.

We are not VAT registered, so no VAT is charged.

2. What you get

For a one-off payment (see section 3 for the price in force when you order) you receive The Complete Children’s Home Package, a digital download for people setting up a children’s home in England. It includes:

the playbook (a roadmap for setup and registration)
editable templates, including a business plan, financial forecast, Statement of Purpose, staff rota, recruitment strategy and interview questions, mock inspection prep, and a planning application guide
the 31-document policy pack, written to the Children’s Homes (England) Regulations 2015 and the Quality Standards
3 months of free consultancy support by email only, from the date of purchase

Bespoke policies written specifically for your home are not included in the package price. They can be quoted separately if you ask.

The files are general information and templates. You must adapt them to your home, your children, your local safeguarding partnership and your placing authorities before you use them.

3. Price and payment

You pay a one-off price through Stripe. Stripe collects and processes your payment details (for example, your card). We do not see or store your full card details.

The price is as shown at checkout. The launch price of £2,999 applies to orders placed by 23:59 UK time on 31 January 2027. From 1 February 2027 the price is £4,999. We are not VAT registered, so no VAT is added.

4. How you receive the package

This is a digital product. After we receive your payment, we send the download to the email address you give at checkout, normally within 24 hours.

If you have not received it within 24 hours, please check your spam or junk folder and then email deborahmolimo@outlook.com.

5. Cancellation and refunds

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you would usually have 14 days to cancel a distance purchase. Because this is digital content, you expressly request that we supply it immediately. You acknowledge that you lose that 14-day right to cancel once the download is supplied.

For that reason, sales are non-refundable once the download has been supplied.

This does not affect your statutory rights under the Consumer Rights Act 2015. If the content is faulty or not as described, you are entitled to a repair or replacement, or a refund, as the law provides. If you think there is a problem with the files, email deborahmolimo@outlook.com and we will put it right.

6. Email support

Every purchase includes 3 months of consultancy support by email only, starting on the date of purchase. The support covers questions about using the package for your setup and registration. It is not legal, planning, financial or employment advice, and it does not include work such as writing bespoke policies for your home.

We do not guarantee Ofsted registration, a particular inspection outcome, placements or savings. Email deborahmolimo@outlook.com for support.

7. How you may use the package

We give you a licence to use the package for a single organisation: you may download, edit and use the documents for children’s homes that you operate. You must not resell, share, publish or otherwise redistribute the playbook, templates, policies or any substantial part of them, or use them to provide a competing product or service.

All intellectual property in the package remains ours, except for public sector information, which is used under the Open Government Licence v3.0 where that applies.

8. What this package is not

We are not affiliated with, approved by, accredited by or endorsed by Ofsted, and nothing in the package is “Ofsted approved”. Ofsted does not approve or endorse policy packs.

The package is general information, not legal, planning or financial advice. It does not guarantee registration, an inspection outcome, placements or savings. Take professional advice where you need it, and always check the official guidance in force at the time, as law and guidance change.

9. Our responsibility

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or of our failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under the law of England and Wales, including your statutory rights under the Consumer Rights Act 2015.

10. Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction. If you are a consumer living elsewhere, this does not affect any mandatory rights you have to bring a claim in your country of residence.

11. How to contact us

Email deborahmolimo@outlook.com. Our business address is 124 City Road, London EC1V 2NX.